Account: Suspended

Bonjour,

Est-ce qu'il se peut qu'il y ait deux comptes avec l'adresse : medugas@alliancesportetudes.ca ?

Nous avons un compte payant avec plusieurs formulaires, mais je ne suis plus capable de me connecter.

Merci à l'avance.

Hi alliancesportetudes,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I am sorry you are having trouble with this. Keep in mind that it is not possible for 2 accounts to have the same email address. Each account should have 1 unique email address.

When I checked the email address you mentioned above, I saw that this email address is associated with an account is that currently Suspended due to a blocked credit card. Please allow me some time to investigate this, and I will get back to you with an update.

Thanks for your patience and understanding.

Hi alliancesportetudes,

Thanks for patiently waiting. I received an update from the Billing Team that your account has been re-activated. Please try upgrading your account using a different credit card.

Give it a try and let us know how it goes.