non réception des mails

Bonjour,

nos clients ne recoivent pas de réception à notre formulaire. Voci le message

<tabledessaveurs66@gmail.com>: host gmail-smtp-in.l.google.com[142.250.112.27]

   said: 550-5.7.26 This mail has been blocked because the sender is

   unauthenticated. 550-5.7.26 Gmail requires all senders to authenticate with

   either SPF or DKIM. 550-5.7.26 550-5.7.26 Authentication results:

   550-5.7.26 DKIM = did not pass 550-5.7.26 SPF [adalta-conseil.fr] with

   ip: [152.160.217.11] = did not pass 550-5.7.26 550-5.7.26 To mitigate

   this issue, please visit Gmail's authentication guide 550-5.7.26 for

   instructions on setting up authentication: 550 5.7.26

   https://support.google.com/mail/answer/81126#authentication

   d64-20020a25e643000000b00da034b5865esi8827851ybh.187 - gsmtp (in reply to

   end of DATA command)

Hi Christophe_COUPAT,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I have reviewed your form, and it looks like you are using your own Sender Email, which means that this issue is most likely related to your Sender Email. I would suggest you to follow the instruction provided by Google on this page.

Give it a try and let us know how it goes.