Annuler une commande

Bonjour,

Je viens de régler une facture alors qu'en fait je voulais supprimer le service !

En effet, je n'en ai plus besoin car je passe par un logiciel de gestion des formations qui permet de créer des questionnaires à volonté.

Comment puis-je annuler ce règlement et être remboursée ?

Je vous remercie,

Cordialement,

Frédérique Broquaire-Laisné

Hi fbroquaire,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I've canceled your subscription and issued a refund. The refunded amount should appear on your end in the next 5-8 working days. Your account is back on the Starter plan.

Let us know if you need any more help.