Mettre à jour espace disponible

Bonjour,

Pouvez-vous débloquer l'espace disponible ? Car nous sommes dans le rouge.

Cordialement

Hi CASMB, 

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your issue. I checked your account, and you almost in your Upload Space limit, which is now 81.8 MB out of 100 MB for the Starter plan. Keep in mind that your account will be automatically suspended once you have reached this limit.

To free up upload space, you need to delete the submissions in your form with files uploaded in it. Please make sure to download your submission data and upload files to your local copy. You can check the following links below to download your file.

• How to Download Form Submissions as Excel, CSV, PDF
• How to Download the Submission Files?

You can also check out the guide to view your limits, Understanding Your Account Usage and Limits.

Let us know if you have any other questions.