Transfer all forms to an enterprise account

  • samylastmann
    Demandé le 2 novembre 2023 à 04:32

    Bonjour,


    Nous souhaitons migrer tous les formulaires de ce compte vers votre nouveau compte pro (https://smarttribune.jotform.com/).


    J'ai besoin d'avoir des détails concernant le déroulement de cette migration.

    Quelles sont les différentes étapes ?

    Est-ce que la migration est bien 100 % transparente ? Pour nous ? Pour les clients ?

    Les clients qui ont l'ancien formulaire dans les liens en dur devront-ils changer tous les liens ?


    Merci

  • Mahmoud Jotform Support
    Répondu le 2 novembre 2023 à 04:44

    Hi Samy,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I see that you want to move the forms to an Enterprise account, which means that we have a dedicated Enterprise Support Team to help you. We have a guide that explains how to create a ticket for Enterprise Support here. Please create a ticket there and someone from the Enterprise Support Team will get in touch with you shortly. 

    Thanks for your patience and understanding, we appreciate it.