Unable to log in to the account

Bonjour,

Je n'arrive plus a retourner sur mon compte suite à un changement d'adresse mail et j'ai besoin d'utiliser un formulaire.

Quand je fais "mot de passe oubli" il se passe rien.

https://form.jotform.com/222023723629350

Pouvez-vous me redonner mes accès via l'adresse mail suivante opigniard@dynabuy-dna.fr

Merci.

Cordialement,

Océane

Hi Océane,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. There is no account associated with the email address opigniard@dynabuy-dna.fr. The form you shared above is under the account username opigniard with the email address o****ia**-p**@o*****k.com. If you still have access to this email address, you can reset the password. Let me take you through it:

1. Go to the Jotform Main Page and click on Login.

2. On the login screen, click on Forgot Password.

3. Enter your email address and then click on Send Reset Instructions.

4. You'll get an email with instructions about how to reset your password. In the email, click on Reset Password.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

Your new password is now set and you can use it to log into your Jotform account.

Let us know if you have any other questions.