Form over quota

Bonjour,

dans mon formulaire j'étais en over quota

et malgré la suppression de photos je le suis toujours est ce normal svp ?

pourtant les niveaux on l'air au vert .

cordialement,

Denis Descarpentry

Hi Denis,

Thanks for reaching out to Jotform Support. I'm sorry for the inconvenience this has caused you. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, remember that you'd have to wait until they're available again.

Now, let me help you with your question. I've recalculated the submissions and reactivated your account. Everything should be working fine now. As a precaution, I let the system recalculate your usage again. Sometimes the system takes time to recalculate your usage and that's why it's not reflecting right after you apply changes, but I think that it is and it should be reflecting now. Can you check and confirm if your usage status is updated already?

Can you give it a try and see how it goes?

Thanks a lot , it's ok now

Good Sunday