Reached the submission limit

Bonjour,

Pouvez-vous me dire comment on fait pour enlever de l’espace, car présentement, mon espace disponible est atteint. Est-ce qu’il y a un moyen ?

J’ai regardé pour surclasser mais le minimum est 34 $ par mois, nous sommes une OSBL, alors vous comprendrez que nous n’avons pas les moyens. Je ne dis pas si ça avait été 5 $ par mois, hélas non.

J’ai supprimé des choses, mais ça dit que ça reste dans la corbeille pendant 30 jours, y-a-t’il un moyen de ne pas attendre 30 jours

Pouvez-vous m’aider svp?

Merci de me répondre.

Hello CQAV,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I understand that your account has reached the submission limit. You can free up some space in your Submission Limit by deleting and purging the submissions on the Submission Table. To back up these submissions, you can download the submissions and save them on your computer.

Also, if you are a Nonprofit Organization, you may apply for the Nonprofit Discount using this link. You will receive a response about the status of the application within 24 to 48 hours of receiving the application.

Let us know if you have any other questions.

Hello,

I did delete 91 files that went in the trash, I then went in the trash and deleted them, but it didn't change a thing it didn't gave me more space.

Can you help me please.

It's my upload space that is full

Hello CQAV,

Thanks for getting back to us. I understand that you already reached your upload limits. Upon checking your account, you should delete the submissions that contain attachments. You can also download the attachment first, so you can have a backup. Here's the screenshot on how to do that:

Let us know if you have any other questions.

Ok once I do that, that I have the download, what do I do next?

Hello CQAV,'

Thanks for getting back to us. After you download the submission files, you can now delete and purge them in the submission table. Also, you can check the usage on your account. Let me show you how:

• Go to My Account and then click Usage.

Let us know if you have any other questions.

Hello, I did what you said, took off all the pictures, it tells me now that I have space

The problem is when I click on the link it still tells me this :

Why?

Hi CQAV,

Thanks for getting back to us. I checked your account, and I can confirm that your Upload Space is now 0.00B/100MB. I've gone ahead and cleared your form caches. Can you give it another try and let us know if it works?

Keep us updated and let us know if you have any more questions.