Mon formulaire est "introuvable"

  • esperanzahouselux
    Demandé le 27 octobre 2023 à 15:05

    Bonjour,

    Je retrouve actuellement un problème avec mon formulaire:

    En cliquant sur le lien public, la page web marque "Formulaire introuvable"


    Est-ce que vous pouvez m'orienter ou se trouve le problème

    Merci en avance

    Cordialement

    Jotform Thread 8604633 Screenshot
  • jonathan
    Répondu le 27 octobre 2023 à 15:57

    Hello @esperanzahouselux,

    Thank you for reaching out to Jotform Support. I'd like to let you know that I'm using a translation tool to provide assistance, but if you would prefer to get assistance in your language, we can forward your ticket to our French team. However, please note that it could take longer to receive a response.

    As to your current concerns, I assumed you were referring to the form https://www.jotform.com/form/232985692291368. I checked this form and I also found that the form is not available and appears to had been deleted.

    Mon formulaire est introuvable Image 1 Screenshot 20

    I suggest you check the Trash folder in your My Forms and check if the form is there. You can still restore and activate the form.

    If you accidentally delete a form, you can restore it by following the steps below:

    1. Open My Forms.
    2. Select Trash on the left.
    3. Hover on the deleted form and click Restore.

    jotform restore deleted form Screenshot 31

    Select All Forms on the left and you should see the restored forms there.

    I hope this helps. Please let us know if you still require further assistance.

  • esperanzahouselux
    Répondu le 29 octobre 2023 à 16:12

    Hello Jonathan,

    Thank you for your reply,


    Indeed the form was somehow deleted. We were able to recover it.


    Thank you for your help

    KR