Message erreur à la soumission du formulaire

Bonjour,

Je vous écris car mes utilisateurs obtiennent parfois un message d'erreur en validant le formulaire : https://form.jotform.com/232096312018347

Comme ils doutent, ils recommencent jusqu'à obtenir un message de confirmation.
De mon côté, je reçois bien toutes les soumissions.

Votre service est impeccable, efficace, fluide et simple à mettre en place.
Merci pour cela et pour votre aide.

Cordialement,

Jérémy

Hi JeremySPARK,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I’m really sorry that this is happening. When I cloned and tested your form, everything worked the way it was supposed to. Take a look at the screenshot below to see my results:

If that’s not exactly what you’re looking for, can you explain and clarify a bit more, so I can help you better? It would help us to understand what’s happening if you could take a screenshot on the error message and send it to us. We have a guide here explaining how to do that.

Once we hear back from you, we'll be able to help you with this.