Form Over Quota: Monthly signed documents limit reached

Bonsoir,

Suite à la visite de Mr Ayman à l'iscae ce matin, j'ai voulu remplir le formulaire mais quand j'ai actualisé la page ce message (voir capture d'écran) s'affichait. Donc je n'ai pas pu m'inscrir. Je vous remercie par avance de l'assistance que vous pourriez m'apporter.

Cordialement,

Youssra El Bourkadi

Hello yelbourkadi_ge26,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Upon checking, your account shows no forms. Can you please let us know the URL of the form so we can check it out?

As soon as we hear back from you, we can move forward with a solution.

Hello,

Thank you for responding, here Is the url of the form: https://www.jotform.com/build/232725686616566

Hi Youssra,

Thanks for getting back to us. Please note that this form belongs to another account. That said, the account has already reached its monthly sign documents limit. Forms can also count towards the sign documents limit if it has the Jotform Sign integration enabled. If you own the other account, this can be disabled in Form Builder. Let me show you how to do that:

• In Form Builder, click on Settings.
• Next, click on the Jotform sign section on the left and toggle off the Jotform Sign integration.
  

You may also consider upgrading the respective account on the Pricing page to increase its limits immediately. We also have a guide on Understanding Your Account Usage and Limits that you can check out.

Reach out again if you have any questions.