Problème technique avec notre formulaire

Bonjour,

Nous rencontrons un problème avec l'un de nos formulaires: Questionnaire de recrutement - conseiller commercial.

Ce formulaire fonctionne avec un widget "Compte à rebours". Celui-ci est programmé de sorte à ce que le formulaire soit soumis à l'adresse paramétrée une fois que le temps du compte à rebours est écoulé.

Cependant, actuellement, nous ne recevons plus les questionnaire complété.

J'ai effectué moi-même le test dans les deux cas suivants:

• un test complété endéans les 35 minutes
• un test pas terminé dans les temps voulus

Pourriez-vous analyser le problème dès que possible, s'il vous plait?

Hi Benoît,

Thanks for contacting Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you prefer to get assistance in French, we can forward your ticket to our French team. But please note that it could take longer for them to reply.

With that being said, let me assist you with your inquiry. When I cloned and tested your form, I encountered an issue when the timer ran out and upon checking, it was caused by the empty fields which are required. In order to make sure that the form automatically submits when the timer runs out, no field should be required.

Reach out again if you have any other questions.

Hello,

Thanks for your answer.

However, we have another problem. 

We no longer receive emails from completed questionnaires once they have been submitted. We do receive an email from time to time, but this is problematic because we have questionnaires that are in high demand. 

Hi Benoît,

Thanks for getting back to us. I'm really sorry that this is happening. When I cloned and tested your form, everything worked the way it was supposed to. I received the Notification email in my inbox. Take a look at the screenshot below to see my results:

Also, I've checked your Email Logs on our server and see that the Notification Email has been successfully sent to the recipient email address of your form. Can you check your spam or junk folder and see if it is in there? If not try to whitelist Jotform domains and IPs in your email to prevent this from happening. If you want to check if the email was sent to your responder, you can view your form email history. Let me show you how:

1. On your My Forms page, hover your mouse over your Avatar and click on Settings.

1. In the list that pops up, scroll down and click on History.
2. In the All Actions dropdown menu, scroll down to the bottom and click on Emails.
3. Click on the New Window icon on the left side of the Form ID to open the email of the related submission.

We also have an Email Button that you can add to your Jotform Table, so you can re-send the email to your responder. Let me show you how:

1. On your My Forms page, select your form and click on Submissions at the top of the page.
2. In Jotform Tables, click on the Add button at the end of the rows, and go to the Buttons tab.
3. Now, select Send Email, click on Next, and select the Email template.
4. Now, just click on Create and you're done.

Now, when you click on the Send Email button, an email that includes the submission information will be sent to the email address you selected. As for your other question, I've moved that to a new thread. You can check that out here.

Give it a try and let us know if you need any other help.