Perte d'accessibilité à mon compte

  • tektonikeur
    Demandé le 25 octobre 2023 à 10:21

    J'ai perdu l'accès à mon compte et le formulaire de pétition que j'ai lancé récemment, sans explication.

    adresse mail : siddo.ongfad@gmail.com

    Perte daccessibilité à mon compte  Image 1 Screenshot 30

    Perte daccessibilité à mon compte  Image 2 Screenshot 41

    J'ai besoin d'aide svp c'est très urgent

    J'ai rendu le formulaire public et voilà que les visiteur n'ont accès à rien.

    Vraiment ça n'honore pas votre site

  • Joram_Perucho Jotform Support
    Répondu le 25 octobre 2023 à 10:56

    Hi tektonikeur,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I checked your account, and it has been suspended. I am currently checking this issue with the relevant team. Once we have an update, we will let you know right away.

    Let us know if you need any other help.

  • Joram_Perucho Jotform Support
    Répondu le 26 octobre 2023 à 07:54

    Hello Hamadou,

    Thanks for patiently waiting. We received an update from the relevant team that your account has been reactivated. You should be able to log in and access your form.

    Let us know if you need any more help.