Affichage des réponses_Boite de récéption

  • TheatreAction
    Demandé le 25 octobre 2023 à 10:02

    Bonjour,

    Sur un formulaire quelques réponses ne s'affichent pas sur la boite de récéption. Pouvez-vous m'expliquer comment résoudre ce problème? Voici le lien https://form.jotform.com/231343863739261.

    Affichage des réponses Boite de récéption Image 1 Screenshot 20

    Merci!

  • Eiron_O Jotform Support
    Répondu le 25 octobre 2023 à 12:18

    Hi TheatreAction,

    Thanks for reaching out to Jotform Support. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. We're sorry you're having trouble with this. I've cloned and tested your form to replicate the issue, but the answers were showing on my end. See the screencast below:

    Affichage des réponses Boite de récéption Image 1 Screenshot 30

    Is this only happening in your inbox? Can you check the submissions table to see if the answers were showing? I can also see that you have a Notification email set up in your form. Can you check that if there's any information showing? See the screenshot below:

    Affichage des réponses Boite de récéption Image 2 Screenshot 41

    If there's no information showing, it could be that the form was submitted without filling in the fields. I've cleared your form caches to refresh the data.

    Keep us updated and let us know if you need any more help.