Account Suspended: Overlimit

Bonjour,

Je me permets de vous adresser ce mail car notre compte Jotform est bloqué suite à l'impayé de la dernière facture.

Je pensais que le renouvellement de notre abonnement était avec un paiement automatique par prélèvement sur notre compte. Or, le paiement automatique n'a pas été fait.

Nous souhaitons continuer notre abonnement, pouvez-vous m'indiquer comment réactiver le compte et quelles démarches pour procéder au paiement ?

Merci pour votre retour,

Nadège HERITIER pour l'entreprise SECURIPRO.

Hi Nadège HERITIER,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I have now reactivated your account. You can now re-upgrade your account to a paid plan. It's really easy to upgrade your account. Let me show you how:

1. On your My Forms page, click on Pricing in the blue navigation bar at the top of the page.

You can also upgrade your subscription on your account’s Upgrade/Billing page.

2. On the Pricing page, choose the plan you want to buy.

3. In the popup window, choose either a Monthly or Yearly payment schedule and either Credit/Debit Card or PayPal as the payment method. 

Here’s an example of the Bronze plan:

After you click on Continue, you'll need to enter your Credit/Debit Card details.

If you choose to use PayPal, you’ll get redirected to the PayPal payment page to complete the payment. Check out this guide for more details about upgrading your account.

Let us know if you need any more help.