Problème de soumission

Bonjour,

Lorsque les personnes remplissent notre formulaire "ouverture de compte client", il leur est impossible de passer a la page suivante. Quand ils cliquent sur suivant, rien ne se passe.

J'ai fait le test et j'ai le même problème.

Que faire pour qu'ils puissent soumettre ?

Merci

Hi MARTIALGROUPE,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. All the 3 forms in your account have one page only. I can't tell which form you're referring to. Please provide the URL/link of the form so we can check on it.

Once we hear back from you, we'll be able to move forward with a solution.

Hello,

No problem to talk in English.

It's this one : https://form.jotform.com/201352877487061

At the end of the first page, we we go to "Next", nothing happens while there is 4 more pages. So our clients can not submit their form.

Thanks

Hi MARTIALGROUPE,

Thanks for sharing the form link. I cloned your form 201352877487061 and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

Make sure you are filling up all the required fields on the form. As an additional measure, I have cleared the form cache for you to avoid any temporary cache issues. Can you try again after clearing your browser cache or try using a different browser or device to see how this goes?

If you run into the same issue again, share with us a screen recording showing the exact steps you are taking to replicate the issue on your end, so we can look into this further.

Once we hear back from you, we'll be able to help you with this.