Suspended Account

  • glen cocotte
    Demandé le 15 octobre 2023 à 16:43

    bonsoir, j’étais en cours de création d’un formulaire et j’ai été déconnectée et maintenant je ne peux plus me contacter et le mot « suspended » s’affiche. je ne comprends pas ?

    merci de votre réponse

    (je n’arrive pas a mettre l’adresse mail utilisée a la base)

    Jotform Thread 8153021 Screenshot
  • Lesther Jotform Support
    Répondu le 15 octobre 2023 à 17:30

    Hi {username},

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I assumed that you're referring to the account with the username "glencocotte". This has been automatically suspended by the system for suspension of violation of our Terms of Use. I haven't found anything malicious so I've activated the account. You should be able to log in now.

    Let us know if you have any other questions.

  • glen cocotte
    Répondu le 16 octobre 2023 à 04:46

    thanks a lot lesther !