Utilisation jotform beug sur ordi

Bonsoir, nous avons un souci sur un formulaire Jotform en ligne;

Il semblerait que cela beug sur les ordinateurs portables / fixes. Beaucoup de personnes n'ont pas pu s'inscrire.

Savez-vous s'il y a un paramètre à activer ?

Merci par avance

Hi NGUYEN,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Are you getting errors with your form? The only issue that I noticed so far is it loads very slowly due to the image you added. It has a 7087 x 4724 resolution. If you can reduce it to 1280 x 720, it will still display good quality. You can reduce more but keep the DPI to 300 and above.

If this is not the issue that you're referring to, please give us more details. Add a screenshot in your response for our reference. Here's our guide on How to Post Screenshots to Our Support Forum.

Keep us updated and let us know if you need any more help.