I can't delete the Email Validator on my form

  • pecote
    Demandé le 13 octobre 2023 à 08:17

    Bonjour, j'ai supprimé Email Validator* de mon formulaire mais il reste dedans.

  • Lorelie Jotform Support
    Répondu le 13 octobre 2023 à 08:32

    Hi pecote,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I'm sorry that this is happening. I cloned your form and tested it to see if I could replicate the issue, but I was able to remove the Email Validator field on my cloned form. Check out the screencast below to see my results:

    I cant delete the Email Validator on my form  Image 1 Screenshot 20

    I've cleared your form cache on our server to refresh your forms. Can you please try to clear your browser cache and remove the Email Validator again? If the same thing happens again, we'll investigate it more to see if we can figure out what's going on.

    Keep us updated and let us know if you need any more help.

  • pecote
    Répondu le 13 octobre 2023 à 08:34

    I try on Edge, I have never open the form there and I see Email Validator again.



  • Lorelie Jotform Support
    Répondu le 13 octobre 2023 à 08:47

    Hi pecote,

    Thanks for getting back to us. Can you please try to log out and log back into your account? Then, remove the Email Validator field again from your form. If the issue continues, can you give us permission to delete the field?

    Let us know if you need any more help.