Notification Email is not being sent

  • SGISS_PIE
    Demandé le 10 octobre 2023 à 05:34

    Bonjour,

    Pour le formulaire en cours de publication dont lien ci-dessous

    https://form.jotform.com/232574004503042

    Nous avons prévu que lorsque le formulaire est soumis un courriel de notification parvient au dépositaire ainsi qu'à l'adresse pie@cfwb.be

    Pour le formulaire déposé avec l'ID ci-dessous les courriels ne sont pas parvenus aux destinataires

    Notification Email is not being sent Image 1 Screenshot 20

    Pourriez-vous, s'il vous plaît, me renseigner ?

    Merci d'avance,

  • Mahmoud Jotform Support
    Répondu le 10 octobre 2023 à 07:56

    Hi SGISS,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. We were having an issue with the notification email for the submissions. Our Developer Team has resolved the issue, so everything should be back to normal now. Can you give it a shot and let me know how it goes? 

    Can you check again and let us know if the issue persists?