Emails not sent out properly

  • virginiedehassdiet
    Demandé le 10 octobre 2023 à 02:55

    Bonjour, j'ai crée mon premier formulaire hier, mais les mails paramétrés (confirmation client et envoi à moi-même) ne sont pas transmis (ils n'arrivent pas non plus dans les spams). Ils sont pourant indiqués comme envoyés dans mon historique.

    lien vers le formulaire : https://form.jotform.com/232812054366049


    Merci de votre aide, bien cordialement, Virginie

    Emails not sent out properly Image 1 Screenshot 20


  • Bella Jotform Support
    Répondu le 10 octobre 2023 à 05:21

    Hi DEHASS,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know but you have to wait until they're available again.

    We are sorry that this happened. There was a temporary issue with emails but we heard from our Developer Team that the issue has been resolved, so it should all be working fine now. Can you give it a try and see how it goes? 

    Let us know if there's anything else we can help you with.