Message d’erreur comme quoi l'adresse mail n’est pas validé pour confirmer le dépôt sur la plateforme

Bonjour,

Via deux formulaires ci-dessous, nos partenaires déposent des documents. Par contre, certains ne peuvent pas nous les envoyer car lorsqu'ils valident l’envoie, ils ont un message d’erreur comme quoi leur adresse mail n’est pas validé pour confirmer le dépôt sur la plateforme.

https://form.jotform.com/222432347452350

https://form.jotform.com/222414998581365

Pourriez vous nous éclairer là-dessus svp ?

Merci d'avance,

Énergies de Loire

Hi EDL_Contact,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Are you referring to the error that the user needs to validate their email address? Keep in mind that in order to proceed with the submission, the user needs to enter the verification code that they have sent to them. See the screenshot below where the users need to enter the code:

If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

Keep us updated and let us know if you need any other help.