Problème de connexion à l'outil, extrêmes lenteurs

  • laurentsamitier
    Demandé le 8 octobre 2023 à 12:24

    Bonjour depuis 2 jours, je constate de grosses lenteurs de l'outil. Il n'était pas très rapide mais là c'est inexploitable.

    Cordialement

  • Karlo Jotform Support
    Répondu le 8 octobre 2023 à 14:40

    Hi laurentsamitier,

    Thanks for reaching out to Jotform Support. Unfortunately, our French support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know, and we can have them do that. But keep in mind that you'll have to wait until they're available again.

    Now, let me help you with your question. I’m really sorry that this is happening. Are you still having issues with your form? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

    Let us know if there’s anything else we can help you with.

  • laurentsamitier
    Répondu le 9 octobre 2023 à 08:45

    Hi, no it's ok today, I don't why but everything is fine...

    Best regards

  • Israel Jotform Support
    Répondu le 9 octobre 2023 à 10:51

    Hi laurentsamitier,

    Thanks for getting back to us. We're glad that the issue is fixed. Keep us updated and let us know if you need any more help.

    Thanks for your patience, we appreciate it.