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kenkapendaDemandé le 7 octobre 2023 à 08:44
Le fonctionnement du formulaire est trop lourd dans certains télephone, notamment itel A60, (le texte saisie apparait après beaucoup de temps et pour passer d'une page à l'autre ca traine, comment le rendre Rapide ?
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Waqas Jotform SupportRépondu le 7 octobre 2023 à 10:54
Hi kenkapenda,
Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, let me help you with your question. We’re sorry you're having difficulties with this. If your forms are opening or loading slowly, doing a Network test will help us to understand what's going on. Let me show you how:
- Open the page you're having the issue with.
- Right-click anywhere on the page and then click on *Inspect.
- In the new window that opens, click on the *Network tab.
*These may have different names depending on which browser and language you're using.
- Now, refresh the page you're on using your browser's refresh button or keyboard shortcuts such as CTRL + R or CMD + R.
- This will generate some data about the page loading time under the Network tab.
- Once the page reloads, take a screenshot or a screencast of this section and send it to us. This guide will show you how to do that.
If you keep having the same problem, we'll create a performance ticket and forward it to our developers.
Once we hear back from you, we'll be able to move forward with a solution.