How to change username.

  • Conseil_sport_montreal
    Demandé le 6 octobre 2023 à 08:23

    Bonjour,

    Le compte que nous utilisons pour le Conseil du sport est au nom de Vincent Dumas, or mon collègue a quitté ses fonctions la semaine dernière (dans notre formulaire "Election de la personnalité sportive de l'année", les participant reçoivent un message de remercîment en son nom).

    Ainsi, est il possible de changer le nom d'utilisateur pour "Conseil du sport" ou "Emilie Builly" si vous avez besoin d'un nom propre.

    En vous remerciant par avance.

    Cordialement.

    Emilie Builly

  • Elbert_A Jotform Support
    Répondu le 6 octobre 2023 à 10:39

    Hi Emilie,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. We can update your username, please provide at least 3 possible usernames in order of preference. If the first one is available, we'll change your username immediately. Jotform usernames can only contain Alphanumeric characters, underscore, and spaces aren't allowed anymore.

    Also, note that if you are using a custom URL for your form, it will no longer work since the username got changed. You will need to change the URL to have the new username in it instead.

    Once we hear back from you, we'll be able to help you with this.

  • Emilie Builly
    Répondu le 6 octobre 2023 à 14:08

    Hi, thanks for your answer.

    This is our list of new username :

    • Conseil du sport
    • Gala Podium Montréal
    • Emilie Builly

    Let me know if it's okay.

    Thanks you !

  • Elbert_A Jotform Support
    Répondu le 6 octobre 2023 à 14:16

    Hi Emilie,

    Thanks for getting back to us. Unfortunately, usernames can't have a space in between words. Please provide at least 3 possible usernames in order of preference, again.

    Once we hear back from you, we'll be able to help you with this.

  • Emilie Builly
    Répondu le 6 octobre 2023 à 14:22

    Sorry,

    1- Conseil_sport_montreal

    2- Conseil_du_sport

    3 - Emilie_builly

    Thank you

  • Elbert_A Jotform Support
    Répondu le 6 octobre 2023 à 14:31

    Hi Emilie,

    Thanks for patiently waiting. We've changed your username to Conseil_sport_montreal.

    Let us know if there’s anything else we can do for you.

  • Conseil_sport_montreal
    Répondu le 6 octobre 2023 à 14:37

    Thank you, but I've just done a test and I'm still receiving my validation email under the name VINCENT DUMAS. 
  • Conseil_sport_montreal
    Répondu le 6 octobre 2023 à 14:39

    How to change username Screenshot 20

  • Elbert_A Jotform Support
    Répondu le 6 octobre 2023 à 15:15

    Hi Emilie,

    Thanks for using Jotform. I moved your other question to a new thread and helped you with that here