Why a warning message email is not verified

  • julienwettstein
    Demandé le 4 octobre 2023 à 12:29

    Bonjour,

    Les parents et les enseignants de notre école n’arrivent plus à remplir nos formulaires, au moment de cliquer sur soumettre, ils reçoivent un message d’erreur (voir capture d’écran) et cela dure depuis hier soir.

    Merci d’avance pour votre réponse et meilleures salutations.

    Jotform Thread 7794611 Screenshot
  • Mafe_M Jotform Support
    Répondu le 4 octobre 2023 à 16:21

    Hi julienwettstein,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Can you send me the link to your form so I can take a look at it for you?

    Keep us updated and let us know if you need any more help.

  • julienwettstein
    Répondu le 5 octobre 2023 à 01:08

    The following links do not work properly:

    https://form.jotform.com/200555409258355

    https://form.jotform.com/201553317089354


    People manage to fill in and as soon as he clicks on the last step "submit" there is the error message I sent.


    Thanks for your help.

  • julienwettstein
    Répondu le 5 octobre 2023 à 01:25

    We found the error, please do nothing.


    Have a good day.