Issue with Trello and Google Drive integrations

Bonjour,

Nous avons récemment mis en place un formulaire avec des intégrations entre Trello et Google Drive. Jusqu'à présent, tout fonctionnait comme prévu : les réponses au formulaire étaient correctement intégrées dans Trello, et les fichiers importés dans le formulaire étaient sauvegardés sur Google Drive conformément à la configuration.

Cependant, depuis peu, les fichiers joints au formulaire ne semblent pas fonctionner correctement. Bien qu'ils apparaissent dans les pièces jointes des cartes, les liens associés ne mènent pas aux fichiers comme ils le devraient. Alors que le fichier est bien enregistré dans le Google drive.

Merci d'avance.

Good morning,

We recently implemented a form with integrations between Trello and Google Drive. So far, everything was working as expected: form responses were correctly integrated into Trello, and files uploaded to the form were saved to Google Drive as configured.

However, recently, the files attached to the form do not seem to work correctly. Although they appear in map attachments, the associated links do not lead to the files as they should. While the file is saved in Google drive.

Thanks in advance.

Hi Laurianne,

Thanks for reaching out to Jotform Support. If I understand the issue correctly, the link to the files will redirect you to a 404 error page. Is that correct? If yes, could you try disabling the Privacy account setting Require log-in to view uploaded files. on this page as shown in the screenshot?

If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

Once we hear back from you, we'll be able to help you with this.

Thank you very much, the problem is solved.