Lorsque je bascule du formulaire et je reviens, il passe en mode "kiosque"

  • sonyg1962
    Demandé le 2 octobre 2023 à 12:38

    Ce n'est pas normal de passer du mode modification au mode kiosque lorsqu'on bascule du formulaire vers un autre outil. Je suis obligé de presser le bouton "vert" pour réouvrir le formulaire et le modifier.

  • david__sanchez
    Répondu le 2 octobre 2023 à 14:49

    Hi Sonia,

    Thanks for contacting Jotform Support. I'll be using a translation tool to provide assistance. If you'd prefer to receive support in French, let us know and we'll transfer you over to our French Team. However, keep in mind that it may take longer to receive a response.

    As for the issue you're seeing, just so it's clear, when modifying a form in the Jotform Mobile App and you switch to a different app, when you switch back to Jotform Mobile, the app activates Kiosk Mode instead of bringing you back to Form Builder? If so, can you send us a screenshot of the Kiosk Mode settings you've set? I tried to reproduce the issue you're describing, but everything worked as expected.

    We can continue our investigation once we hear back from you.

  • sonyg1962
    Répondu le 3 octobre 2023 à 08:50
    Bonjour,
    Je n'ai pas paramétrer le mode "kiosk". Je l'ai simplement essayé pour
    voir ce que ça faisait et le problème est apparu.
    ;-)
    Le lun. 2 oct. 2023, 14 h 49, Jotform <noreply> a écrit :
    </noreply>...
  • Lorelie Jotform Support
    Répondu le 3 octobre 2023 à 11:15

    Hi Sonia,

    Thanks for getting back to us. If you enable kiosk mode in the Jotform mobile app, you can still switch or use the other apps. But, if you want to configure the Jotform Mobile App in the device settings, you can use Screen Pinning for Android devices and Guided Access for iOS devices to do this. If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better? 

    Let us know if you need any more help.