Pourquoi certain questionnaire sont introuvable ?

  • mathilde849
    Demandé le 2 octobre 2023 à 09:50

    Bonjour,

    Nous rencontrons un problème avec les questionnaires, une fois qu'ils sont remplis et soumis il nous est parfois impossible de les retrouver des jours plus tard.

    Comment pouvons-nous faire ?

    Je vous remercie d'avance


    Mathilde ALVES

  • Ryan Jotform Support
    Répondu le 2 octobre 2023 à 10:46

    Hi Mathilde, 

    Thanks for getting back to us. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in the French language, we can forward your ticket to our French team. However, please note that it could take longer to receive a response.

    With that being said, let me assist you with your inquiry. I checked all of your forms and it seems you have not enabled the Auto-Delete Submissions where submissions will be deleted when a deletion period is set. Can you provide an example of a submission ID where it was automatically deleted on your end?

    Once we hear back from you, we'll be able to help you with this.