Urgent - Problème sur les liens après export excel

  • fondationunistra
    Demandé le 2 octobre 2023 à 03:52

    Bonjour,

    En faisant l'export des candidatures sur excel, aucun lien qui figurent sur le document ne fonctionne (voir message d'erreur en pj).

    Merci pour votre intervention face à notre problème. Nous avons besoin de ce fichier en urgence.

    Cordialement


    Jotform Thread 5590473 Screenshot
  • FrankG_translator
    Répondu le 2 octobre 2023 à 06:06

    Hi fondationunistra,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. The reason the links aren't working is that you need to be logged in to see the PDF files. You can make attachments available without logging in. Let me show you how:​

    • Click your Profile Picture at the top-right of the navigation.​
    • Click on Settings.​
    • Go to the Security tab.​
    • Uncheck the Require log-in to view uploaded files under the Privacy options.​

    Urgent   Problème sur les liens après export excel Image 1 Screenshot 20That's it. Now you can download or see the attachments.

    Give it a try and let us know how it goes.​

  • fondationunistra
    Répondu le 2 octobre 2023 à 08:58

    Perfect, thanks a lot for your help !