Why Can't I Click on Edit Translation?

  • beegcgalopin
    Demandé le 28 septembre 2023 à 12:45
    I saw that I could use the translation option, but when I go to my form settings, the Translation field appear in grey and I can't activate it. Do you know why it's happening ?
  • Raphael_V
    Répondu le 28 septembre 2023 à 12:55

    Hi beegcgalopin,

    Thanks for reaching out to Jotform Support. I went ahead and checked your form, and it seems that you haven't added a Primary Language for your form yet. Let me show you how to enable this:

    1. In Form Builder, on the blue navigation bar at the top of the page, click on Settings.
    2. Under the Form Settings panel, click on Show More Options, then scroll down to find the Form Language section.
    3. Click on the Dropdown, then select a Language as your Form's Primary Language.
    4. After that, the Edit button for the Translation section would be clickable.

    Why Cant I Click on Edit Translation? Image 1 Screenshot 20

    You could learn more about this feature on our guide about How to Make Your Forms Multilingual.

    That's it. Let us know if you have any other questions.

  • beegcgalopin
    Répondu le 3 octobre 2023 à 04:22

    Amazing Raphael, thanks a lot !

  • earlmitchell788
    Répondu le 3 octobre 2023 à 17:44

    The grayed-out Translation option in your form settings may be due to certain account limitations or permissions. Consider reaching out to customer support or your platform administrator to resolve this issue. For seamless access to translation services, ensure your settings are correctly configured.