Unable to deactivate payment method after cloning a form

  • db82
    Demandé le 28 septembre 2023 à 10:33

    bonjour


    j'ai clone un formulaire pour faire une modification et avoir 2 formulaire différant mais je n'arrive pas a désactiver sur celui ci le payement par stripe reste toujours activer peux tu me désactiver le payement par carte juste garder le bouton soumission et je que puisse recevoir la reponse par mail


    merci

  • Victorino_S Jotform Support
    Répondu le 28 septembre 2023 à 12:52

    Hi basange,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know, and we can have them do that. But keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Can you send me the link to your form so I can take a look at it for you? If perhaps you want a payment integration that allows you to set up products or collect amounts with no payment vendor integration required or collect payments offline through check or wire transfer, you can use the Purchase Order payment element. Here's how to switch from Stripe to the Purchase Order:

    1. Click the Add Form Element in Form Builder.
    2. Go to the Payments tab.
    3. In the Stripe Checkout, click the 3-vertical dots icon and select the Switch to another gateway option.
    4. Select the Purchase Order option and click the Use Selection button.
    5. Then, click the OK button to proceed.
      Unable to deactivate payment method after cloning a form Image 1 Screenshot 20


    If that’s not exactly what you’re looking for, can you explain a bit more so I can help you better? 

    Give it a try, and let us know how it goes.