Bonjour j'ai supprimé des choses malencontreusement possible de tout récupérer s'il vous plait ?

  • MKaudit
    Demandé le 26 septembre 2023 à 16:50

    Possible de récupérer tous ce qui a étais supprimé s'il vous plait

    Jotform Thread 5574928 Screenshot
  • Gilbert Jotform Support
    Répondu le 27 septembre 2023 à 01:50

    Hi MKaudit,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, going back to your issue. Based on your screenshot, it seems you purged the forms which means they are permanently deleted already from our system. Unfortunately, we cannot recover purged forms anymore. This is the reason why deleted forms are initially stored in the Trash folder so you still have the chance to restore them but if you've purged them there, they're permanently deleted including their submission data.

    Bonjour jai supprimé des choses malencontreusement possible de tout récupérer sil vous plait ?   Image 1 Screenshot 40

    The same goes if you have purged the submissions of a form, they're also permanently deleted from our system. If you have deleted submissions, they're initially sent to the Trashed entries section in the Tables page:

    Bonjour jai supprimé des choses malencontreusement possible de tout récupérer sil vous plait ?   Image 2 Screenshot 51

    And in the Trashed entries window, you can either restore the entries or purge them which means they'll be permanently deleted.

    Bonjour jai supprimé des choses malencontreusement possible de tout récupérer sil vous plait ?   Image 3 Screenshot 62

    So basically, if you have purged the forms or submissions, I'm afraid they cannot be recovered anymore.

    Let us know if you need any other help.