Probleme avec fichier envoyes dans le formulaire

  • calvetmariusklv
    Demandé le 26 septembre 2023 à 13:23

    Bonjour ,

    j'ai fait des tests sur un formulaire que je viens de creer et je ne suis pas capable de visualiser les photos que j'ai mis dans les "fichier a envoyer" , jarrive sur une page jotform avec un WHOOPS Probleme avec fichier envoyes dans le formulaire Image 1 Screenshot 30Probleme avec fichier envoyes dans le formulaire Image 2 Screenshot 41

  • Angeli Jotform Support
    Répondu le 26 septembre 2023 à 18:50

    Hi calvetmariusklv,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. To see/download your submission attachments, we need to disable the requirement to Login to View Uploaded Files. It's easy to do, but we'll need to do that on the Desktop version of Jotform because it's not available yet on the Jotform Mobile App. Let me walk you through it:

    1. Login to your Jotform account.
    2. Hover your mouse over your Avatar/Profile picture on the right side of the screen.
    3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.
    4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

    Probleme avec fichier envoyes dans le formulaire Image 1 Screenshot 20

    That's it. Give it a try and let us know if you need any help.