Auto réponse à un formulaire - bug

  • slenud
    Demandé le 26 septembre 2023 à 09:34

    J'ai testé un formulaire que j'ai créé et j'au reçu plusieurs fois le message des réponses données. C'est très énervant, comment corriger ce bug ? Je ne souhaite pas que les personnes répondant au questionnaire reçoivent une copie de leurs réponses juste un message de remerciement.

    Merci

    Sabine

  • Elbert_A Jotform Support
    Répondu le 26 septembre 2023 à 11:48

    Hi Sabine,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I’m really sorry that this is happening. Our Developer Team is aware of the issue, and they are working on it right now. We'll let you know as soon as they get it fixed.

    Thanks for your patience while we're looking into this.

  • Elbert_A Jotform Support
    Répondu le 27 septembre 2023 à 05:13

    Hi Sabine,

    Thanks for patiently waiting. I just heard back from our Developer Team. They've solved the issue, so it should all be working fine now.

    Can you give it a try and see how it goes?

  • Sabine LENUD
    Répondu le 27 septembre 2023 à 06:54

    It seems to work.

    Thank you.