Arnaque avec la plateforme

Bonjour,

je viens de me faire arnaquer par un utilisateur auj utilise votre plateforme. Elle voulait acheter un article avec moi sur Market place sur Facebook. Le nom : Victoire GENÈSE. Cette personne m’a contacté par message, vous verrez la capture en pièce jointe, puis une autre personne m’a appelé pour répondre au formulaire. Ce que j’ai fait et maintenant que j’ai vérifié si cela était une arnaque ou pas. Je ne répond plus au téléphone mais la personne insiste j’ai fait opposition sur ma carte cela est-il suffisant ou faut-il que je fasse autre chose ?

Hi Cazanove,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Thanks for reporting this matter to us and helping us to keep Jotform safe. We understand how upsetting things like this can be, and we take your security and privacy very seriously. 

We want to assure you that Jotform is not participating in this conduct. We supply a Form Builder, and unfortunately, some parties may use the forms for wrongful purposes.

After looking into this, we determined that they have violated our Terms of Use. So, we immediately suspended the account, the account owner, as well as any forms and apps connected to it. But, keep in mind that although the form owner has no access to the form or data at Jotform now, they might have received your submission information if they enabled the Notification Email feature. 

Feel free to reach out again if you have any questions or if we can help you in any other way.