Source code embed has been tagged as malicious by NordVPN

  • artkoya225
    Demandé le 22 septembre 2023 à 07:31

    Bonjour, mon formulaire a été piraté je n'arrive plus à l'utiliser. Comment puis je faire car j'ai beaucop de client qui l'utilise . Source code embed has been tagged as malicious by NordVPN Image 1 Screenshot 40Source code embed has been tagged as malicious by NordVPN Image 2 Screenshot 51Source code embed has been tagged as malicious by NordVPN Image 3 Screenshot 62

  • Billy Jotform Support
    Répondu le 22 septembre 2023 à 08:24

    Hi artkoya225,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. Based on the screenshots, your form is not hacked but NordVPN is blocking the form because it detected a potential threat. I have a few things that you can try:

    1. Click on Unblock and report this page as safe within the error message
      Source code embed has been tagged as malicious by NordVPN Image 1 Screenshot 20
    2. Use a different embed code. In the screenshot, it shows that you're embedding the form using the form's source code. Is there any particular reason why you're using it? If not, I suggest that you use the regular script embed or the iframe embed

    Reach out again if you need any other help.