Embed form: Unable to submit embedded form

  • autourduswing
    Demandé le 21 septembre 2023 à 12:29

    Bonjour,

    j'ai défini un formulaire d'inscription que j'ai incorporé sur mon site. Quand je lance le formulaire au travers du site Jotform cela fonctionne, par contre cela ne marche pas à partir de notre site. L'inscription reste bloquée sur "veuillez patientez" après la soumission.

    Merci pour votre support.

    Ronan pour AutourDuSwing

  • Rhina Jotform Support
    Répondu le 21 septembre 2023 à 17:46

    Hi autourduswing,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I'm sorry you're having an issue with the embedded form on your website. We recommend embedding the form using the iFrame code to keep script conflicts on embedded form to a minimum. Also, please try switching to a different website or a different device. If the issue still persist, can we ask for the link to the embedded form on your website so that we can check? Also, can we ask for your permission to test the live form?

    As soon as we hear back from you, we can move forward with a solution.