Formulaire indisponible

Bonjour,

Mon formulaire est indisponible.

Pourtant j'avais effacé les données récemment. Pouvez-vous débloquer ?

Merci d'avance

Laura NAROZNY

Hi Laura,

Thanks for reaching out to Jotform Support. I'd like to let you know that I am using a translation tool to provide assistance, but if you would prefer to get assistance in French Language, we can forward your ticket to our French team. However, please note that it could take longer to receive a response.

I see you have deleted submission data on the submission tables, however, after deleting, it can take 30 days to completely remove in the server. Until then, your Upload Space will not be updated. So what you can do is purge the deleted submission data in the thrash entries, let me show you how:

1. On the submission tables, click on three dots on the main submission tab
2. Select Trashed entries.
3. In the Trash panel on the right, choose the submissions to delete, then select Delete Forever.

After that, it should update your Upload Space.

Give it a try and let us know if you need more help.

Hello Jeric,

Thank you, I've done what you said.

But I still cannot access to my form. What can I do ?

Hi Laura,

Thanks for reaching back to us. The form is accesible from our side; however, I cleared your form caches and recalculated your Upload Space.

Can you go ahead and try to access the form again? If the issue remains, let us know and we'll help you further.