Jotform Disconnects for no reason

=> 2/ Problème de connexion à Jotform, depuis cet été, nous rencontrons des problèmes de connexions, Jotform se déconnecte également sans raisons... Il ne veut plus de nos identifiants, alors qu'ils sont exacts, on peut se connecter uniquement avec notre compte google. Nous avons bien supprimer les cookies, mais ça ne change rien.

Par avance merci pour votre retour.

Cordialement

Sabrina

Hi Sabrina,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. We are sorry that this is happening. Are you being automatically logged out after logging in? Can you record your screen so we have a better view of what is going on? You can use Loom and share with us the URL.

Once we hear back from you, we'll be able to help you with this.

Bonjour,

Voici ce qu'il se passe :

https://www.loom.com/share/5584d4101cff425cb7aa43f0a7089976?sid=dc395bfa-d557-4553-80bd-47752751bcf3

Dans l'attente de votre retour.

Merci

Sabrina

Hi Sabrina,

Thanks for the video. That made the issue much clearer. Can you try to log in using your email address or username? Check out the screenshot below:

If you're getting the same issue, please try to delete your browsers cache and connect to a different ISP (Internet Service Provider).

Keep us updated and let us know if you need any more help.

Non, de cette façon cela fonctionne !

C'est ce que je fais.

Sinon avez-vous étudié mon autre problème ? Car je suis bloquée sur mon fichier...

Par avance merci :)

Hi Sabrina,

Thanks for getting back to us. I'm not sure if I understand your recent reply correctly. Does logging in using your username or email address works for you?

As for the issue about Google Sheets integration, please respond to the original ticket you submitted to avoid confusion.

Reach out again if you need any other help.

Does logging in using your username or email address works for you? Yes, I have no problem with this connection method.

But, my colleagues are often disconnected when another person connects...

Hi Sabrina,

Thank you for reaching out to Jotform Support. Please note that our standard plans (Free, Bronze, Silver, and Gold) are individual, single-user plans. It is a violation of our Terms of Use to share login credentials with other individuals. In order to ensure that your account stays secure, please reset your password today and do not share your login credentials with others.

If you need an account that allows multiple users, we encourage you to look into upgrading to Jotform Enterprise. Enterprise accounts can accommodate everyone on your team, while giving you full control and visibility into each action taken by members of your team, for IT audit purposes.

If you are not sharing log-ins, kindly ask the affected user to try these troubleshooting methods below:

1. Log out and log back into their account.
2. Use Incognito/Private mode.
3. Please clear their web browser's cache.
4. Use a different web browser/device.
5. Restart your device.

Keep us updated and let us know if you need any more help.

Hi Reymar,

We have already looked at your offers, but Jotform Enterprise does not suit us. We are a small business, and we don't have the budget.

We don't need multiple accounts, because there are only 3 of us using the same spreadsheets, it's just that sometimes there are 2 people at the same time who need to consult the answers.

I will try the method :

2. Use Incognito/Private mode.

Thanks for your help

Hi Sabrina,

Thanks for getting back to us. If you need multiple people to work on your form submissions, you can share your Jotform Tables and Collaborate. Let me show you how:

1. In Jotform Tables, click on the Share button in the top right corner.

2. Click on Share Settings and select Private Table, so only people you invite will be able to see your Tables.

3. You can also set the default role of the invitation link as either Read-Only or Collaborator. Let me explain the difference between those:

• Read Only means that only people you invite will be able to see your Tables.
• Collaborator means that anyone you invite will be able to see and edit the data, but they won't be able to adjust or change the table settings.

3. Now, use the Generated Link or the Invite by Email feature to invite people.

Reach out again if you have any other questions.

Thanks for your help Chris.

I know how to do it, but I haven't gotten used to working like that.

I will change my habits to avoid problems.