Paypal payment not showing in Submission Table.

Bonjour,
J'utilise pour la première fois ce système de formulaire et j'ai opté pour le paiement Paypal où j'ai connecté mon compte.

Je viens de recevoir un formulaire complété https://www.jotform.com/build/232614254667358 mais où puis-je vois les paiements car si je regarde sur Paypal, je ne le vois pas.

Au niveau des formulaires sur votre page, je ne vois rien au niveau du paiement.

Merci de me dire ce qu'il en est ?

Bien à vous,

Sonia Chapelle

Hi Sonia,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. I went ahead and checked your form and I can see that there are submissions in your Pending Payments section. Please take note that payments from off-page payment gateways like PayPal Personal are logged as incomplete until the payment is completed. Let me show you how to view incomplete payments:

1. In Jotform Tables, click the three vertical dots (kebab menu) from the main submissions tab.
2. Click the Pending payments from the list of options.

3. Hover your mouse over the submission with the incomplete payment, and click the View details button.

4. Lastly, click Complete to add the submission to your Jotforms Table.

Give it a try and let us know how it goes.