Est-ce possible de mettre fin à mon abonnement Bronze ?

Bonjour,

Est-ce possible de mettre fin à mon abonnement Bronze svp ?

Je souahite revenir au forfait Débutant gratuit.

Bien cordialement,
Adem

Hi Adem,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. To request a refund for your latest invoice, kindly open this link and fill out the form. After the investigation of your request, you will receive an email regarding the result.

Let us know if there’s anything else we can help you with. 

Hello,

Thanks for your answer.

I'm not asking for a refund. I just want to stop my account to be downgraded to the free pricing.
I dont need anymore the payed features.

Thank you

Hi Adem,

Thanks for getting back to us. You can downgrade your account to Starter at any time. Your subscription will no longer be billed on the next billing date. We have a guide here explaining how to do that. Although there will be no further billing charges after the cancellation, your account will remain in the Bronze plan for the period you paid for.

Let us know if there’s anything else we can help you with.