Unable to access the forms, Upload space usage still overlimit

  • joaniegiroux
    Demandé le 14 septembre 2023 à 12:55

    Bonjour, mon formulaire est bloqué parce que j'avais atteint ma limite de formulaire. J'ai vidé ma cache et supprimé beaucoup de formulaire mais il est toujours bloqué.

    Aussi, j'ai de la difficulté à me connecter. J'ai changé mon mot de passe hier parce que je n'arrivais plus à me connecter mais ce matin le même problème est arrivé. Je ne veux pas devoir changer mon mot de passe à chaque fois ou que mon compte finisse par se bloquer!


    Merci!

  • Angeli Jotform Support
    Répondu le 14 septembre 2023 à 13:33

    Hi Joanie,

    Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French32, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

    Now, let me help you with your question. I've recalculated your Upload Space usage and cleared your form caches. Please log out and in again, and you should be able to use your forms now.

    As for the login issue, I moved it to a new thread and will help you with that here.

    Reach out again if there’s anything else we can do for you.