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Coworking_MontreuxDemandé le 14 septembre 2023 à 06:44
Bonjour,
J'ai créé un formulaire mais lorsque je souhaite intégrer Stripe comme moyen de paiement, je n'arrive pas à sélectionner le logo Stripe. Cela m'indique que c'est interdit.
Comment puis-je procéder svp?
Merci et bonne journée.
Aurélie
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Nozomi_K Jotform SupportRépondu le 14 septembre 2023 à 09:38
Hi Aurélie,
Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to assist you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd prefer to receive support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.
Now, I'll help you with your question. I am sorry you are having trouble with this. I cloned your form and saw that your payment is currently set as a Purchase Order. Check out the screenshot below:
You can switch your Payment Integration. I can walk you through setting that up:
- In Form Builder, select your Form Elements.
- Go to Payments, select your current Purchase Order, and click the three-dot icon.
- Select Switch to another gateway.
- In Switch to another payment gateway, select Stripe.
- Click on the Use Selection button.
We also have a guide about How to Integrate Stripe that you can check out.
Give it a try and let us know if you have any other questions.