Cannot change the product image

Bonjour,

Je suis en train de faire un formulaire de commande avec la vente de prestations. J'ai crée des images à mettre pour les intégrer et quand je vais dans les paramètres de paiement pour insérer une image pour illustrer le produit, il me met automatiquement une ancienne image d'un autre formulaire.

J'ai essayé de faire glisser l'image, de l'insérer ou encore j'ai cloner le formulaire pour essayer sur un nouveau et j'ai aussi tenté de supprimer les anciennes images mais ça ne marche pas, et aucune des méthodes ne fonctionnent.

Merci d'avance de votre aide,

Slts,

Hi Ronald,

Thanks for using Jotform. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your issue. First, can you share the link to the form where the issue is happening? I checked your "Atelier une gouvernance fransaskoise et les leaders de demain" form but there's no Product List in it. You can follow the steps below on how to get the form URL:

1. In Form Builder, click on Publish at the top.
2. Under Quick Share, click on Copy Link to copy your form URL.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hi,

I can understand english as well so it's fine, here is the link : https://form.jotform.com/232334247667258

Hi Ronald,

Thanks for getting back to us with the form link. Just to confirm, you're having trouble changing the image of the product items, correct? I cloned and tested your form and I was able to change the product images without a problem. You can check the screencast below to see my test result:

When you try changing the product image, nothing happens and the image doesn't update? And you cannot delete the old image as well? If that's the case, try to log out from your Jotform account, clear your browser cache, log back in, and then try updating the product image again. I've also cleared your form cache as an additional measure. If the issue persists, please try using a different web browser to update the product image.

Give it a try and let us know how it goes.