NON AFFICHAGE

https://form.jotform.com/231901727028352

Bonsoir

Lors de la saisie sur un ipad pro v 16.6.1, le formulaire pour commencer a saisir se lance mais rien n'apparait, juste une fenetre bleu

il est impossible de saisir

en revanche pas de probleme sur PC ou Mcbook

comment resoudre ce probleme s'il vous plait ?

merci

David

Hi davidkalfa,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now let me help you with your question. Are you trying to fill out the form in the Jotform App? I tested iPad Pro v16.2, and I did not encounter any issues. Here's a screencast of my result:

I have cleared your form cache to refresh your forms. If the problem persists, could you please attempt to reinstall the app? Uninstall the app and then completely power off your device for at least 30 seconds (it is important not to skip this step, as it is necessary to clear the installation cache). After turning your device back on, go to the App Store, and download and install the app once more.

Give it a try, and let us know if you need any additional help.