Unable to download all attachments of my current forms

Bonjour

Je rencontre plusieurs problèmes.

1. impossible de télécharger toutes les pièces jointes de mes formulaires en cours
2. lorsque je supprime des formulaires, ils n'apparaissent pas dans la corbeille. Je ne peux donc pas les supprimer définitivement.

Merci pour votre aide

Nathalie

Hello

Hi Kooesio,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Is there an error message when you download the uploaded files of your submission? It would help us to understand what’s happening if you could take a screenshot and send it to us. We have a guide here explaining how to do that.

In the meantime, please try to download the uploaded files using the Incognito Mode of Chrome or other browsers so we can isolate if this is a browser-related issue or not. I cleared the cache of the form as an added measure. With regard to your second question, I moved that here.

Give it a try and reach out to us again how it goes.

Hello Nathalie,

How is it going? Just sending a follow-up to see if you were able to get our previous message. If yes, please feel free to let us know so we can further check this for you. In the meantime, I will be marking the thread as resolved since we have not received any response from you.

Reach out to us again if you have more questions.