Bug soumission de formulaire

Bonjour,

Je me permets de vous écrire car depuis ce matin nous ne pouvons pas soumettre de formulaire.

En effet lorsque nous cliquons sur "Soumission" le bouton change et écris "Veuillez patienter." et rien ne se passe.

Pourriez-vous résoudre ce problème svp ?

Dans cette attente, je vous remercie.

Hello grandscomptescit,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Could you share with us the form URL or the webpage URL where this issue occurs? Would you also allow us to do test submission directly to your form to troubleshoot this more?

Once we heard back from you, we'll be able to help you with it.

Hello Jessica,

The issue occurs on this url : https://form.jotform.com/grandscomptescit/rapport-dintervention

Thanks for your help !

Hi grandscomptescit,

Thanks for getting back to us. I have cloned your form and tested it on my end and I was unable to replicate the issue. Would you allow us to perform a test submission? Also, as an additional measure to resolve this issue, I have cleared your form cache.

Once we hear back from you, we'll be able to help you with this.

Hello,

Yes I allow you to perfom a test on our form.

Thanks.

Hi grandscomptescit,

I have performed a test submission on your form and I didn't encounter any issues. Could you try performing a test submission on your form by using a different browser or incognito? If the issue doesn't persist, I suggest clearing out your browser cache.

Give it a try and let us know how it goes.

Hi Christopher,

The issue persist on this form and this one too : https://form.jotform.com/grandscomptescit/rapport-dintervention

With different browser, people and device, we have the same issue.

Can you please help ?

Hi grandscomptescit,

Since I am unable to replicate the issue on my end, could you share with us a screenshot of your browser console log after you encounter the issue as shown in the screenshot?

We also have a guide about How to Get a Console Report from Most Common Browsers that you can check out. This would help us in understanding the issue better.

Once we hear back from you, we'll be able to help you with this.

Hi,

There is the screenshot :

Hi,

We change the "Soumission" button and the form works.

Have a good day