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Bonjour,

je viens de recevoir un mail m'indiquant que mon formulaire n'était plus en ligne car nous avions dépassé notre espace alloué. Je ne peux même plus me connecter à mon compte...

Nous allions prendre un abonnement mais étions en train de terminer les tests. Cela me semble étonnant d'avoir un blocage sans être prévenu, nos candidats ne pouvant plus accéder à celui-ci.

Merci de m'indiquer comment faire et surtout me confirmer que mes formulaires ne sont pas perdus ayant travaillé dessus depuis plusieurs semaines.

Je verrai demain pour valider l'abonnement mais je tiens à m'assurer que les formulaires seront bien récupérables.

Merci

Bonne soirée

Hi contactadaptel,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Your Upload Space limit usage is now at 53.94 MB / 100.00 MB. All the forms were active as well when I tested them. I see an email that was sent informing you about the account usage status.

Only the forms will be disabled when the account/usage limit is reached. You should still be able to log in to your account. If you're getting an error message when you log in, take a screenshot and then add it to your response. 

Keep us updated and let us know if you need any more help.