Why I am getting blank answers?

Bonjour,

J'ai créé un formulaire pour lequel je reçois une quantité anormale de réponses vides (pratiquement à tous les jours !). Comment cela est-il possible ?

https://form.jotform.com/232276308446256

Merci

Hello Éloïse,

Thanks for reaching out to Jotform Support. Unfortunately, our French Support agents are busy helping other Jotform users at the moment. I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, keep in mind that you'd have to wait until they're available again.

Now, let me help you with your question. Upon checking on your form, the fields are not set up as required. This means the respondents can submit the form without answering the fields. Let me show you how to set the fields as required:

• On the Form Builder, under the Build tab.
• Navigate through the fields, and click the Gear icon.
• On the General tab, toggle the Required option to the On position. You will see a small red asterisk (*) symbol on the field.

In this way, the respondents cannot submit the form without answering the fields. Take a look at the screencast of the result below:

Give it a try and let us know how it goes.

Merci pour votre réponse.

J'ai choisi de ne pas créer de questions obligatoires pour laisser la pleine latitude aux gens de répondre ou non aux questions… Mais je vais changer les choses, selon votre proposition.

J'ai appliqué les correctifs que vous avez mentionnés sur l'ensemble des questions, sauf pour la denière, qui propose de donner son courriel si la formation est intéressante pour la personne qui a répondu, et je reçois encore des formulaires vides.

Hello Éloïse,

Thanks for reaching out to Jotform Support. I am sorry you are having an issue with this. I've cloned your form and tested it, but I am not able to replicate the issue. I am able to receive all responses made on the form. Check out the screenshot of my results:

Could you please provide us with the Submission ID where the issue has occurred for not receiving a response for the required fields?

Meanwhile, I have cleared your form cache to refresh the form. Could also try it once again and see how it goes.

Reach out to us if you need any more help.

I think You didn't understand the question, which was why am I receiving
blank forms.
The problem is not that I am not receiving a response. This is because the
majority of responses received are unfilled forms
*Élo ton Adjointe+*
eloise.adjointe.plus@gmail.com
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14/09/23
20:15:15
Le mer. 13 sept. 2023, à 12 h 56, Jotform <noreply> a écrit :
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Hello Éloïse,

Thanks for reaching out to Jotform Support. I am sorry you are having an issue with this. I've cloned your form and tested it, but I am not able to replicate the issue. I've noticed that all the field on the forms is now required, this means that the form filler will need to fill out the form before they can submit it. Could you please confirm if the issue persists after making the fields required? Also, could you please share some screenshots of the issue, this will help us understand the issue better. This guide will show you how to do that.

Once we hear back from you we can move forward with a solution.

Bonjour,
Oui, le problème a persisté après avoir mis tous les champs obligatoires.
Merci
*Élo ton Adjointe+*
eloise.adjointe.plus@gmail.com
www.eloadjointeplus.ca
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17/09/23
00:07:21
Le ven. 15 sept. 2023, à 12 h 03, Jotform <noreply> a écrit :
</noreply></https:></https:></https:>...

Hi Éloïse,

Thanks for getting back to us. I am sorry that you are receiving blank answers to most of your form fields. I can see that the most recent submission made on the form was dated September 3, 2023. I can also see that the submissions are mostly blank in the inbox.

Do we have permission to test your actual form to see if the fields will show blank as well? If the form is embedded on a website, please share the link to your website, too.

Once we hear back from you, we'll be able to move forward with the solution.

Bonjour,
Oui, je vous donne la permission de tester le formulaire. Il n'est pas
intégré sur un site, nous partageons le lien suivant pour que les personnes
le remplisse : https://bit.ly/fff2-0
*Élo ton Adjointe+*
eloise.adjointe.plus@gmail.com
www.eloadjointeplus.ca
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17/09/23
09:57:31
Le dim. 17 sept. 2023, à 02 h 25, Jotform <noreply> a écrit :
</noreply></https:></https:></https:>...

Hi Éloïse,

Thanks for getting back to us. I tested your form but I could not replicate the issue. All entries are visible in the tables:

I looked at those blank submissions and they were all submitted from the same IP:

To prevent this, please set the unique submissions feature to check cookies and IP. This prevents you from receiving more than one submission from the same IP. Let me show you how to change that:

• In the navigation bar at the top of the screen, click on Settings.
• In the Form Settings, scroll down to Show More Options and look for Unique Submissions.
• Select your Check Cookies and IP. This is also called Strict Check, which means the form checks whether the submission came from the same browser and IP Address.

Give it a try and let us know if you need more help.

Bonjour,
Je viens de faire les changements. On verra si ça règle le problème.
Merci, Christie, vous avez été la seule qui m'ait donné une réponse qui
avait du sens.
Éloïse
*Élo ton Adjointe+*
eloise.adjointe.plus@gmail.com
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17/09/23
10:48:39
Le dim. 17 sept. 2023, à 10 h 25, Jotform <noreply> a écrit :
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